Google’s smart router projects are supposed to provide hassle-free networking, but today many owners are experiencing just the opposite. Reports are streaming in of nonfunctional Google OnHub and WiFi units pushing little more than a flashing blue light. On Twitter, the Made by Google team is advising users to try setting up again, while a support forum thread that users in need of immediate access should use the credentials printed on the bottom of their devices.
It’s unclear what caused the problem because no update went out today, but judging by reports, running through setup again is enough to get most people back up and running. Some owners with mesh networks are reporting that only one of their devices ever went offline, while there are others who are still disconnected even after a hard reset. Of course, for those with any kind of custom settings that could cause quite a headache. We’ve contacted Google about the issue and will update this post when we receive a response.
Update: The Wifi Care Team has posted again on the forum, and says that it will require a hard reset for affected users to get back online. Unfortunately, it appears these devices don’t have the capability to backup their settings, so owners will have to redo any customizations.
On a special support page for the incident, it has specific instructions for varying situations, and claims the problem occurred because of an issue with the Google Accounts engine.
Thank you for the patience over the last hours. Unfortunately, if you have experienced this issue you will need to setup your network again. Please see this Help Center article with more info on the issue and how to setup your devices again. We will also be sending an email out soon to all those affected. We will continue to update this forum and the Help Center article with more info.
Our sincerest apologies,
/wifi care team
Primary onhub flashing blue from OnHub